Terms of Service

1. Definitions

• Service: The RGL8R compliance platform, including all APIs, dashboards, and related tooling provided under a customer agreement.
• Customer: The entity that has entered into an agreement with RGL8R for access to the Service.
• Tenant: A logically isolated environment within the Service, scoped to a single Customer organization. All data, configuration, and access controls are tenant-bound.
• Workflow Data: Files, records, and outputs uploaded to or generated by the Service, including shipment CSVs, product catalogs, classification results, findings, disputes, and compliance reports.
• Integration Key: A cryptographic credential issued to a Customer for programmatic API access. Integration keys are revealed once at creation and stored in hashed form thereafter.

2. Service Scope

RGL8R provides the following modules and platform capabilities:

3. Account Responsibilities

The Customer agrees to:

• Provide accurate and current account information, including organization name and contact details.
• Safeguard integration keys and access credentials. Integration key secrets are displayed once at creation and cannot be retrieved again.
• Respect API rate limits and queue admission caps as documented. Exceeding limits may result in temporary throttling (HTTP 429).
• Not attempt to bypass security controls, including authentication, tenant isolation, or rate limiting.
• Accept responsibility for the accuracy and legality of all data uploaded to the Service.
• Promptly notify RGL8R of any suspected unauthorized access or credential compromise.

4. API Usage

• Authentication: All API requests require a valid RS256 JWT obtained via token exchange.
• Integration Keys: Keys are issued per tenant and revealed once at creation. After creation, only the masked prefix is accessible. Keys may be rotated or revoked at any time.
• Webhook Verification: Customers receiving webhook callbacks must validate HMAC signatures before processing payloads.
• Guest Audit Sessions: Unauthenticated discovery audits are available via guest session tokens. Guest sessions are subject to file size, row count, and rate limits.
• Bulk Operations: Batch endpoints are subject to per-request item limits. Exceeding limits results in rejection of the entire batch.

5. Billing and Payment

Plan Tiers: RGL8R offers three service tiers:

• Sandbox (Free): All platform features with daily operation caps per API endpoint and 30-day data retention. No payment method required.
• Professional: Committed monthly minimum plus per-operation overage billing. 15% gain-share on SHIP carrier credit recoveries. Unlimited data retention.
• Enterprise: Custom pricing, negotiated gain-share rates (10-15%), dedicated support with SLAs, and custom terms. Contact sales.

Professional Committed Minimums:

If usage exceeds the committed minimum in a billing period, the overage is billed at the applicable per-operation rates. If usage is below the minimum, the committed minimum amount is charged.

Payment Processing: Billing is managed through Stripe. Customers may add payment methods via secure setup sessions. RGL8R does not store card numbers.

Payment Terms: Net 30 from invoice date. Late payment accrues interest at 1.5% per month after the due date. Accepted methods: ACH, wire transfer, credit card (credit card payments include a 3% processing fee).

Plan Changes: Upgrades take effect immediately. Downgrades apply Sandbox daily caps, rate limits, and 30-day data retention immediately. Billing for the current period continues through the end of the billing cycle.

6. Data Ownership

• The Customer retains full ownership of all Workflow Data uploaded to or generated within their Tenant.
• RGL8R processes Customer data solely for the purpose of delivering the contracted Service.
• All Customer data is stored in tenant-isolated database schemas with row-level security enforced at the database layer.
• RGL8R will not sell, share, or disclose Customer data to third parties, except as necessary for Service delivery via listed subprocessors or as required by law.

7. Intellectual Property

• The Service, including its algorithms, detection logic, rule hierarchies, user interfaces, and documentation, is the intellectual property of RGL8R.
• The Customer retains all rights to their Workflow Data and any business insights derived from it.
• RGL8R may use aggregated, anonymized data (from which no individual Customer or data subject can be identified) to improve the Service, train models, and generate benchmarks.

8. Warranties and Liability

• RGL8R provides the Service under commercially reasonable efforts and industry-standard security controls.
• No guaranteed savings. SHIP recovery depends on carrier behavior, data quality, and dispute outcomes. TRADE compliance screening is advisory and does not constitute legal advice.
• TRADE classifications and screening results are provided as decision-support tools. The Customer is responsible for final compliance decisions, customs filings, and regulatory submissions.
• Liability cap:RGL8R’s total liability under this agreement is limited to the fees paid by the Customer in the trailing 12-month period.

9. Remediation

10. Termination and Data Export

• Either party may terminate the agreement at any time. Sandbox accounts may be closed immediately. Professional accounts: Sandbox limits (daily caps, rate limits, 30-day data retention) apply immediately upon cancellation; billing continues through the end of the current billing period.
• Upon termination, the Customer has a 30-day window to export their Workflow Data via the API or dashboard export features.
• After the 30-day export window, all Customer data will be permanently deleted from RGL8R systems.
• All fees accrued prior to the termination date remain due and payable.

11. Dispute Resolution

• This agreement is governed by the laws of the Province of Ontario, Canada.
• Any dispute will first be subject to good-faith negotiation between the parties for a period of 30 days.
• If not resolved through negotiation, disputes will be submitted to binding arbitration under the rules of the applicable arbitration body in Ontario.

12. Changes to Terms

• RGL8R may update these Terms of Service from time to time.
• Customers will receive at least 30 days advance written notice of material changes.
• Continued use of the Service after the effective date of updated terms constitutes acceptance of the changes.
• If the Customer does not agree with the updated terms, they may terminate their agreement per the terms in Section 10.